OmniServEnt
Omni Channel Automated Services enablement application for the Enterprise. The service includes a listening service, an application server and automated response engine which talks to the enterprise and basis user queries procures and delivers responses. It allows the Enterprise to design and store responses basis requests from the service seeker. All interactions happen through API calls and information exchanges take place through SSL connections with complete & secure back-ups. Available in Cloud & Private Cloud deployments.
OmniVAC
Integrates Native Social Digital with the Enterprise along with an agent console. Irrespective of where the user comes from, social, digital, native, web chat, app chat, etc. and forward integrates with out bound call or visit. When implemented along with OmniServEnt it pulls user requests which are unable to be served by the automated response engine and channels them to the agent console to ensure a seamless service experience to the service seeker/user. It has the option to selectively store the learning of every response to help gear the Enterprise towards NLP. Available in Cloud & Private Cloud deployments.
EeZeeCash
Intermittently referred to as InstaPay or ZeroC/ZeroD is a zero balance wallet. It is able to receive & send money digitally using native, social, mobile, digital channels and platforms and therefore includes money transfer via SMS as well. It helps an individual as well as the enterprise irrespective of size to participate in monetary transactions.
FieldForce Optimiser
Helps the enterprise manage their leads, sales-teams, targets and service requirements with the option to integrate the inventory and power the AR/AP sides of the business. Is a 360-degree solution for the sales organisation be it in the B2B, B2B2C or the B2C space. Has custom implementable separate mobile app and web interface as per workflow requirements. All interactions happen through API calls and information exchanges take place through SSL connections with complete & secure back-ups. Available in Cloud & Private Cloud deployments.